How to Get Support for Give A Little Software

If you’re using Give A Little software on your Payaz device. But when something goes wrong or you just need a little guidance, it’s important to know where to go for help.

Payaz and Give A Little work closely together, but we handle different parts of your setup. Here’s a quick guide to make sure you always reach the right support team.

Who Handles What

Payaz and Give A Little are separate companies that partner to make digital giving simple. The easiest way to think about it is this:

• Payaz looks after the hardware — your tablet, stand, charger, and any physical components.
• Give A Little looks after the software — the app on your screen, your donation campaigns, and your online account.

So, depending on what kind of issue you’re having, you’ll contact one or the other.

Getting Help from Give A Little

If you need help with your campaigns, donations, or Give A Little account, the quickest way to get support is through the Give A Little Help Centre.

You can find it here:

? www.givealittle.co/help

Inside the Help Centre, you’ll find step-by-step guides on things like:

• Setting up or editing donation campaigns
• Connecting your SumUp or Stripe account
• Adding suggested donation amounts
• Viewing or exporting reports

If you can’t find the answer you need, scroll to the bottom of any article and click “Contact Us” to send a message directly to their support team. They’ll usually get back to you within one business day. Or you can send an email to hello@givealittle.co

When to Contact Payaz Instead

If your problem is with the device itself, for example, it’s not turning on, charging, or connecting to Wi-Fi — that’s where our Payaz Support Team comes in.

You can email us at support@payaz.com, and we’ll help troubleshoot any hardware issues. If needed, we’ll guide you through reconnecting your device to Give A Little once it’s working again.

In Summary

• Give A Little supports your software and campaigns.
• Payaz supports your hardware and connectivity.

Both teams work closely to make sure your setup runs smoothly. So even if you’re not sure who to contact, don’t worry — we’ll always point you in the right direction.