It is possible that the device wasn’t sufficiently charged before being sent. Please ensure that the device is connected inside of the Giving Station, if this fails, try using a different micro USB cable to charge the device and this will determine whether or not it is a device or a cable issue.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article